Questions, without the runaround.
Find answers about COMLUK Solutions, how the ecosystem works, accounts, software, purchasing, privacy, security and where to go when you need help.
Choose a topic.
Select a category to narrow the questions below. Product-specific FAQs will live within their respective product areas as those pages are developed.
The company and the thinking behind it.
What is COMLUK Solutions?
COMLUK Solutions develops practical digital systems designed around real-world problems.
Our work spans areas such as digital identity, presentation, information access, customer interaction and related tools. Each solution is designed to solve a focused problem while also having the ability to connect with other parts of the wider COMLUK ecosystem where that connection is useful.
Our approach is simple: understand the interaction first, remove unnecessary friction, and build the smallest useful system that solves the problem well.
Where is COMLUK Solutions based?
COMLUK Solutions is based in Jamaica.
Because many COMLUK products and services are digital, some solutions may also be available outside Jamaica. Availability, delivery and support can vary depending on the particular product or service and the customer's location.
How the parts fit together.
How do COMLUK products work together?
COMLUK products are modular.
They are designed to work independently where possible, but some products can complement one another.
For example, COMLUK Profile can provide a person's or business's digital destination, while QuikCard can make QR-based profiles and links easier to save, organize and revisit.
Other COMLUK tools may share common systems such as account identification, downloads, support or verification without needing to become one large application.
You use the parts of the ecosystem that are useful to you.
Do I need to use every COMLUK product?
No.
COMLUK is not designed as one large system that requires customers to adopt everything.
A product can generally be used on its own unless a particular feature or service specifically depends on another part of the ecosystem.
Some products may also act as companions or add-ons to an existing COMLUK service.
How do I know which COMLUK solution I need?
You do not need to know the product name before contacting us.
Start with what you are trying to accomplish or the problem you are trying to solve.
COMLUK can then help identify whether an existing product, a combination of products, or another approach is the most appropriate fit.
Where can I learn more about a specific COMLUK product?
Major COMLUK solutions have their own product areas within the COMLUK Solutions website.
Those areas provide product-specific information such as features, requirements, demonstrations, downloads, policies and support information where applicable.
The main COMLUK website acts as the hub that connects these individual product areas.
Start with an enquiry, not a checkout button.
How do I purchase a COMLUK product or service?
At the current stage, purchases begin through an enquiry rather than a one-click checkout process.
Use the Contact page and tell us what you are interested in or what you are trying to accomplish.
COMLUK will then discuss the available options with you, suggest the most appropriate product, service or package where applicable, and provide the next steps for completing the arrangement.
As additional purchasing and payment options are introduced, the relevant product and payment pages will be updated accordingly.
Can I contact COMLUK even if I am not sure what I want to purchase?
Yes.
You do not need to choose a package or product before contacting us.
Tell us what you need, what problem you are facing or what result you are trying to achieve. We can then help determine whether an existing COMLUK solution is appropriate.
When an account is needed—and when it is not.
Do I need a COMLUK account to purchase or use a COMLUK product?
Not always.
Some COMLUK products are standalone tools and do not require an account. Depending on the product, these may be free, paid or offered in different editions.
A COMLUK account is generally required when a product includes an ongoing service or requires a continuing relationship with the COMLUK ecosystem—for example, where COMLUK needs to identify the customer, manage a hosted service, maintain associated information or provide ongoing access.
COMLUK Profile is an example of a service that requires an account.
Standalone tools such as QuikCard, and software such as COMLUK Stage in its current form, do not necessarily require one.
Each product area will state whether an account is required.
What is a COMLUK Account ID?
A COMLUK Account ID is a customer identifier used for COMLUK services that require an ongoing account.
It helps COMLUK identify the customer and locate the products, services or other account-based items associated with them.
Your Account ID is not a password, PIN or security credential.
When will I receive a COMLUK Account ID?
A COMLUK Account ID is normally issued when you establish a service that requires an ongoing account with COMLUK Solutions.
Purchasing or downloading a standalone tool does not automatically create a COMLUK account.
If a product or service requires an account, that requirement will be explained during the enquiry, setup or purchase process.
When should I provide my COMLUK Account ID?
Include your Account ID when contacting COMLUK about an existing account, particularly for Support or Billing enquiries.
It helps us identify the relevant customer account and associated services more quickly.
Can additional products or services be connected to my existing account?
Yes, where appropriate.
If an additional item is intended to work with a service you already have, it may be associated with your existing COMLUK account rather than requiring a separate account.
For example, an additional physical card intended to connect to an existing COMLUK Profile would be associated with the account that owns that profile.
The additional card does not need a separate customer account of its own.
Software access and connectivity.
Where do I download COMLUK software?
Available COMLUK software is provided through the central Downloads section of the website.
Individual product pages may link directly to the relevant download, but the Downloads area remains the primary location for downloadable COMLUK software.
Can anyone download COMLUK software?
It depends on the software.
Some COMLUK software may be freely downloadable. Other software may require purchase, licensing or access to an associated service. Demonstration or trial versions may also be offered where appropriate.
The Downloads page will state the availability and requirements for each product.
A COMLUK account is not required simply because something is software. An account is required only where the product or its associated service specifically needs one.
Do COMLUK products require an internet connection?
Connectivity requirements vary by product.
Some COMLUK systems are designed to perform substantial functions locally or offline, while others depend on online services because of the type of experience they provide.
The relevant product page will explain the connectivity requirements for that particular solution.
How trust is handled across the ecosystem.
Does every COMLUK product use the same Privacy Policy?
The main COMLUK Solutions Privacy Policy covers the corporate website and shared COMLUK services at a general level.
Individual products may also have their own privacy policies where their features, data handling or operating model require more specific information.
Where a product-specific policy exists, it applies alongside the general COMLUK Solutions Privacy Policy.
How does COMLUK approach security?
COMLUK treats security as part of system design rather than something added afterwards.
Depending on the product, this can include controlled access, separation between public and private information, account identification, verification and limiting management functions to authorized users.
The exact safeguards vary because different COMLUK products have different requirements.
What does “verified” mean on a COMLUK product?
Verification means COMLUK has completed the verification process defined for that specific product or service.
What is being verified may differ between products and will be explained in the relevant product documentation or policy.
A COMLUK verification indicator should not be interpreted as a universal endorsement, guarantee or certification of every statement made by a person, business or organization.
Should I send my password or PIN when contacting COMLUK?
No.
Do not send passwords, PINs, payment-card numbers or security codes by email.
If verification or account access is required, COMLUK will use the appropriate process for the product or service involved.
Your COMLUK Account ID may be requested because it identifies your account, but it is not a substitute for a password or other security credential.
Where to go when you need a person.
Where do I get help with an existing COMLUK product or service?
Start with the Support section of the COMLUK Solutions website.
Where requested, include your COMLUK Account ID, the name of the product or service and a brief description of the problem.
Product-specific support information may also be available within individual product areas.
How do I contact COMLUK Solutions?
Use the Contact page and choose the category that best matches your enquiry.
Available routes include:
- General enquiries
- Products & Sales
- Support
- Billing
- Business & Collaboration
Selecting a category provides the appropriate information and prepares an email subject and template to help route your enquiry correctly.
Can I contact COMLUK about a custom solution or collaboration?
Yes.
COMLUK Solutions is open to conversations with businesses, organizations and individuals who have a practical problem that may benefit from a focused digital solution.
This may involve adapting an existing COMLUK product, connecting several parts of the ecosystem or exploring a different approach.
Start by telling us what you are trying to accomplish.