Terms of Service

About These Terms

These Terms establish the general conditions that apply when you access or use COMLUK Solutions websites, software, services, customer systems or other resources made available by COMLUK.

By using a COMLUK product or service, you agree to comply with the terms applicable to that product or service.

Simply visiting the COMLUK Solutions website does not require you to purchase a product or establish a customer account.

Additional conditions may be presented when you request, purchase, download, install or establish a particular COMLUK product or service.

Different Types of COMLUK Products

COMLUK products are designed as a modular ecosystem rather than one single service.

A COMLUK product may operate as:

• standalone software;
• a hosted or ongoing service;
• an account-based service;
• a companion application;
• an add-on to another COMLUK product; or
• another form of digital or physical solution.

Account requirements, pricing, connectivity, licensing, support and other conditions may therefore differ between products.

The applicable product page, quotation, licence or service documentation will provide additional information where necessary.

Services Intended for Adults

COMLUK Solutions provides products and services primarily for adults, professionals, businesses and organizations.

COMLUK does not knowingly establish customer accounts or enter into service arrangements directly with children.

Where COMLUK software or another product may be used or enjoyed by a child, the purchase, download, account setup or service arrangement is expected to be completed and managed by an appropriate adult.

Enquiries, Quotations and Service Arrangements

COMLUK products and services may be obtained through an enquiry process.

A prospective customer may contact COMLUK, explain what they are trying to accomplish and receive information about appropriate products, services or available options.

Where necessary, COMLUK may provide a quotation, scope of work, service description, pricing or other conditions before an arrangement is confirmed.

Information presented on the COMLUK website is intended to describe available products and services but does not necessarily constitute a final quotation, guarantee of availability or binding offer.

An arrangement becomes subject to any specific terms communicated and accepted as part of that transaction or service setup.

Pricing, Payments, Cancellations and Refunds

Pricing and payment arrangements may differ depending on the product or service involved.

Where applicable, information concerning price, deposits, payment schedules, cancellation conditions, refunds, recurring charges or other commercial terms will be communicated through the relevant quotation, invoice, product terms, service agreement or purchase process.

COMLUK does not currently apply one universal refund or cancellation policy to every product and service.

Where online payment options are introduced, any additional terms relating to those systems will be provided where appropriate.

Customer Accounts and COMLUK Account IDs

Not every COMLUK product requires an account.

Where an ongoing service requires a continuing customer relationship, COMLUK may establish an account and issue a unique COMLUK Account ID.

The Account ID helps COMLUK identify the customer and locate products and services associated with that account.

A COMLUK Account ID is not a password, PIN or security credential.

Customers should keep any passwords, PINs or other access credentials associated with a COMLUK service confidential and should not knowingly provide them to unauthorized persons.

Purchasing or downloading standalone software does not automatically create a COMLUK account.

Authorized Account Management

A COMLUK service may sometimes be purchased, funded or administered by someone acting on behalf of the person, business or organization represented by that service.

Anyone establishing, controlling or managing a COMLUK service on behalf of another person or organization is responsible for ensuring that they have appropriate authorization to do so.

Where COMLUK has reasonable concerns about ownership, authorization or account control, COMLUK may request verification before making changes or providing access to an account-based service.

Information Provided by Customers

Customers are responsible for ensuring that information they provide to COMLUK is reasonably accurate and that they have the right or authority to provide it.

Where information is submitted for publication, display, hosting or distribution through a COMLUK service, the customer is responsible for ensuring that the information may lawfully be used for that purpose.

COMLUK may rely on information supplied by customers when configuring or providing a requested service.

Where verification forms part of a particular product, additional verification requirements may apply.

Customer Content

Customers retain ownership of the content they provide to COMLUK unless a separate agreement specifically states otherwise.

Providing content to COMLUK does not transfer ownership of that content to COMLUK Solutions.

However, by providing content for use within a COMLUK product or service, the customer grants COMLUK the limited permission reasonably necessary to host, store, process, reproduce, display, transmit or otherwise use that content for the purpose of providing and maintaining the requested service.

This permission lasts only for as long as reasonably necessary to provide the applicable service or satisfy legitimate record, security or legal requirements.

Customers are responsible for ensuring that they have the necessary rights to any logos, photographs, documents, text, media or other materials they ask COMLUK to use.

Acceptable Use

COMLUK products and services must not be used for unlawful, fraudulent, abusive or unauthorized purposes.

Users must not knowingly use COMLUK systems to:

• impersonate another person or organization without authorization;
• publish or distribute material they do not have the right to use;
• engage in fraud or deliberate deception;
• distribute malicious software or harmful code;
• attempt unauthorized access to COMLUK systems or other accounts;
• interfere with the normal operation or security of COMLUK infrastructure;
• circumvent reasonable access restrictions or security mechanisms; or
• use COMLUK services in a way that violates applicable law or the legitimate rights of another person.

COMLUK may take reasonable action where misuse threatens customers, third parties, COMLUK systems or the integrity of a service.

Software Ownership and Licensing

Unless explicitly stated otherwise, COMLUK Solutions retains ownership of COMLUK-developed software and its underlying source code, design, documentation and intellectual property.

Payment for or download of COMLUK software does not transfer ownership of the underlying software to the customer.

Instead, the customer receives permission to use the software under the licence or conditions applicable to that product.

Different COMLUK products may have different licence conditions, including whether the software is free, paid, demonstration-only, account-linked or limited to particular uses.

Unless specifically permitted, users may not sell, redistribute, reproduce, modify, reverse engineer or represent COMLUK software as their own.

Product-specific software licences may provide additional rights or restrictions.

COMLUK Intellectual Property

The COMLUK Solutions name, product names, logos, website design, software, code, documentation, graphics and other original materials created by COMLUK remain the intellectual property of COMLUK Solutions unless otherwise stated.

Nothing in these Terms transfers ownership of COMLUK intellectual property to a customer or website visitor.

Customers may use COMLUK branding or materials only where reasonably necessary to use an authorized COMLUK product or where permission has otherwise been granted.

Customer-owned content remains subject to Section 9 of these Terms.

Hosted and Public Services

Some COMLUK products may host or publicly display information provided by a customer.

The customer remains responsible for the content they ask COMLUK to publish or maintain through such services.

COMLUK reserves the right to refuse, restrict or remove content where reasonably necessary because it:

• violates applicable law;
• infringes the rights of another person;
• creates a security or technical risk;
• involves fraud or unauthorized impersonation;
• violates applicable COMLUK terms; or
• cannot reasonably be supported by the service.

Product-specific terms may establish additional rules for hosted content.

Product Updates and Changes

COMLUK products may evolve over time.

COMLUK may update, modify, replace, improve or discontinue features where reasonably necessary for product development, security, compatibility, maintenance or other legitimate operational reasons.

Software updates may alter functionality or system requirements.

Older versions of software may eventually stop receiving updates or support.

Where a significant change affects an active ongoing service, COMLUK will aim to handle the change reasonably and in accordance with any applicable product-specific terms or customer arrangement.

Availability and Technical Limitations

COMLUK aims to provide useful and reliable products and services.

However, software and online services may be affected by device compatibility, internet connectivity, operating systems, browser behavior, local networks, third-party platforms, hardware failures, maintenance or other technical conditions.

COMLUK does not guarantee that every product will operate without interruption or error in every possible environment.

Product requirements and known limitations may be provided through product documentation, downloads or support materials.

Third-Party Products and Services

COMLUK products and websites may interact with or link to services provided by third parties.

These may include websites, social platforms, operating systems, payment providers, hosting providers, app stores or other external services.

Third-party services are governed by their own terms, policies and technical conditions.

COMLUK is not responsible for changes, outages, restrictions, policies or failures of independent third-party services outside COMLUK's reasonable control.

Support

Support for COMLUK products is provided through the support channels made available for the relevant product or service.

Customers may be asked to provide information such as their COMLUK Account ID, product version, operating system, device information or a description of the problem.

Support availability and the level of assistance provided may differ between products.

Customers should not send passwords, PINs, payment-card numbers or other sensitive security credentials through ordinary support email.

Visit COMLUK Support.

Suspension or Restriction of Services

COMLUK reserves the right to suspend, restrict or otherwise protect an account-based service where reasonably necessary because of:

• suspected fraud;
• misuse of the service;
• unauthorized access or account control;
• security concerns;
• violation of applicable terms;
• unlawful activity; or
• circumstances that place COMLUK systems, customers or third parties at unreasonable risk.

Where practical and appropriate, COMLUK may attempt to contact the affected customer or provide an opportunity to resolve the issue.

Immediate action may be taken where necessary to protect security, prevent harm or comply with legal obligations.

Suspension rules may differ for particular products and may be supplemented by product-specific terms.

Discontinuation and Termination

A customer may stop using a standalone COMLUK product at any time unless different terms apply to that product.

Ongoing or hosted services may have separate cancellation or termination requirements established through the applicable service arrangement.

COMLUK may discontinue a product or service where reasonably necessary because of technical, commercial, legal or operational circumstances.

Where an active paid service is materially affected, COMLUK will aim to address the situation reasonably in accordance with the applicable arrangement and any legal obligations.

Warranties and Reasonable Expectations

COMLUK makes reasonable efforts to provide products and services that operate as described and are suitable for their intended purpose.

However, technology can be affected by circumstances outside COMLUK's control, and no software or online service can be guaranteed to operate perfectly in every environment.

Except where applicable law requires otherwise, COMLUK cannot guarantee uninterrupted availability, complete freedom from errors or compatibility with every third-party device, platform or service.

Nothing in these Terms is intended to exclude rights or protections that cannot lawfully be excluded.

Limitation of Responsibility

To the extent permitted by applicable law, COMLUK Solutions will not be responsible for indirect, incidental or consequential loss resulting from circumstances outside COMLUK's reasonable control or from misuse of a COMLUK product.

Customers remain responsible for using COMLUK products appropriately, maintaining necessary backups where relevant, protecting their own devices and credentials, and following applicable product instructions.

Any product-specific limitations or responsibilities may be described in additional terms applicable to that product.

Nothing in these Terms limits responsibility where such limitation would be prohibited by applicable law.

Privacy

Use of COMLUK websites, products and services is also subject to the COMLUK Solutions Privacy Policy.

Certain products may also have additional product-specific privacy policies or notices where their functionality requires more detailed information about data handling.

Governing Law

These Terms of Service are governed by the laws of Jamaica.

Any rights, obligations or disputes arising from these Terms remain subject to applicable Jamaican law, including any rights that cannot lawfully be limited or excluded by these Terms.

Where a separate agreement expressly establishes additional dispute-resolution procedures, those procedures may also apply.

Changes to These Terms

COMLUK may update these Terms as its website, products, services, business practices or legal obligations develop.

The current version will be published on the COMLUK Solutions website together with its effective or last-updated date.

Where a significant change materially affects an existing ongoing service, additional notice may be provided where appropriate.

Continued use of a service after updated terms take effect may be subject to the updated terms where legally appropriate.

Contact

Questions about these Terms, a COMLUK product or an existing service arrangement may be submitted through the COMLUK Solutions Contact page.

Existing customers should provide their COMLUK Account ID where relevant so that COMLUK can identify the appropriate account or service.